MIDITECH WEB HOSTING AND DESIGN ACCOUNT SERVICES SUPPORT


	MIDITECH DEDICATED BILLING POLICY

	By using the services of Miditech hosting you agree to the billing policy below as part of ourTerms and Conditions Of Service. This billing policy may be changed at anytime without notice and it is the responsibility of the customer to view this policy periodically. Billing Policy Applies To All Dedicated Server Miditech Customers Miditech uses an online automated billing system and we cannot alter any billing policy for customers on an individual basis. THis biling policy applies to all customers regardless of biling term, method of payment or for any other reason. We suggest setting up your account for automatic renewals via Visa or Mastercard to avoid any disruptions in service caused by errors, loss of billing emails we send to you due to spam filters etc. Payments Miditech charges in Canadian Currency for all services except Domain Name Registration which is in USD Currency. Miditech acepts the following Payment Methods: Visa Master Card Cheque or Money Order (minimum 3 month bililng term) All payments are due on the Account Statement Date as shown within your host control panel under the "BILLING MENU". The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Miditech with your credit card information, you authorize Miditech to automatically charge your credit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Miditech's Billing Policy in the Terms and Conditions Of Service Agreement. Charges subsequent to your initial order will accumulate in your account until such charges exceed $10.00 CAD. Miditech will then automatically charge your credit card.. You are responsible for directly updating, or notifying Miditech, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status). Failure to do may result in suspension of hosting services for accounts that remain unpaid. Customers agree, regardless of payment method used, to make payment of their balance due within ten (10) days of the Account Statement Date as shown within their host control panel under the BILLING MENU, menu option "Billing Statement". Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date. Accounts that are thirty (30) days past due, for any reason, will be automatically suspended by our online billing system. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees. Miditech Billing Statements Miditech invoices are called "Billing Statements" by our online automated biling system. Miditech does not mail paper invoices or statements. All invoice and billing statements can be found in your host control panel under the BILLING MENU option. You can also print these by using the printer icon on the biling statement screen. As of November 3/2008 Miditech's ONLINE ACCOUNTING in your control panel under "Billing" menu is the official accounting of Miditech and is always the correct Invoicing. This is also the invoicing you would use for tax purposes. Do NOT use the online billing system statements previous to November 3/2008 for tax purposes as it does not always match up with the official accounting records of our company (although the balances do). Contact us for official invoices prior to November 3, 2008. Miditech's ONLINE BILLING system is integrated within the Hsphere control panel. It tracks any services the customer added to their accounts since signup, any overages or over the limit fees charged, plan switch transactions and other related products and services. The online billing tracks resources used, additional fees due etc. When a bill is created by the customer by using the control panel (for example, adding a MS SQL Database, or adding a paid service), the costs associated will be show and the customer can then decide whether to commit the order or delcine the order. Any decisions to commit the order will result in a charge to your credit card listed in the Billing Profile of your control panel account once the account reaches the $10.00 payment threshold. Customer Credit Card Statements Miditech.com is a trade name of Supra Canada Ltd. Customer payments processed via credit cards will result in the customer credit card statement showing as "Supra Canada", our parent company. Please do not submit a chargeback on Supra Canada. See below for charge back information. Pre Paid Accounting For all host plans, Miditech uses the automated online billing system found within your web host control panel under the “Billing” menu. Due to the nature of hosting services, this billing system is based on a “pre-paid” account basis. A Positive Balance means you have a credit on your account that you can use towards future purchases/fees. A Negative Balance means that you owe this amount of money. Accounts are due on a prepaid basis, either before the renewal date or on the renewal date. Customers can add funds to their accounts: Prior to adding services to your account which have an associated cost. Prior to your host plan renewal date. At anytime. Payments made to your hosting account prior to a charge will appear as a credit ,POSITIVE AMOUNT, until a service has been charged to your account when it is due. Payments can be made here. Payment Threshold All charges will be debited against the Customer's balance maintained by Miditech.com. If the Customer's account debt exceeds $10.00 CAD, he or she is required to clear his or her balance within 5 days by the chosen Payment Mode. If the customer's chosen payment method is automatic Visa/Mastercard renewals, Miditech will attempt to charge the credit card number provided by customer (upon or after registration) automatically. For all other purchases (i.e. purchases made by Cheque), customer must manually pay following payment procedures defined by Miditech. Failure of customer to pay manually or for Miditech to charge customer's credit card (due to any reason, in particular in case of an invalid credit card number, expiry date or credentials) would lead to automatic Service Account suspension. The Customer's Service Account would only be resumed when the customer clears his or her balance and pays for the Service Fee for the duration of the next Billing Period as well. If the Customer doesn't pay their balance within 5 days after Service Account suspension, Miditech reserves the right to terminate the Customer's Service Account without further notice. Once terminated all web files and email will be deleted from our servers and will become irretrievable. Once an account is suspended there is a reactivation fee of $19.95. Once an account is suspended please pay the account as soon as possible, or contact Miditech to make payment arrangements. Once an account is deleted, all web files, database data and email data will become lost and unrecoverable. Price Changes Miditech's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle. Billing Cycles (Terms) Miditech offers Five Billing Terms for hosting: 1. Monthly 2. Quarterly ( every 3 months) 3. Semi-annually (every 6 months) 4. Annually ( every 12 months) 5. 24 Months Some host plans do not offer a monthly billing term or a 24 month term. Longer billing terms MAY have discounted rates as shown on our host charts at http://miditech.com/webhosting.html. Some plans require an annual billing term. The Billing Cycle begins on the Plan Activation Date, that is the date you fill out the order form. You can change your billing term at anytime from within your host control panel. If you do change your billing term in your control panel, a NEW billing term will begin and the original dates will no longer be in effect. The online billing system will tell you the charges that apply for switching, should there be any, before you commit the change. If there is a refund resulting from switching a plan, this will remain as a credit on your account until paid services are charged and deducted from the credit remaining on your account. There are no refunds past the first 30 days of hosting service. For hosting reseller plans there are no refunds and the 30 day guarantee does not apply. All refunds, will remain on your account as a credit only. Importance Of Updating Billing Profile Information It is the customer’s responsibility to: Keep the “Billing Profile” and “Contact Info” within your host control panel up to date. Our online billing system will email the email address found within the Billing Profile that you have within your control panel. Please note that BILLING PROFILE is NOT the same as your contact information. You must update both areas within your control panel. If your email address has changed, please be sure to update this within your host control panel to avoid website downtime should you not receive your billing statements via email. We also suggest adding "miditech.com" to your spam filter white list. (For Video Tutorial click here) *Add funds to your account(s) prior to, or on the renewal date.* Keep your control panel login user name and password secure. Miditech is only responsible to the present owner of the Web hosting space. We verify ownership by credit card number (if paid for by credit card), name, address, email address, username, & password. If you give this information to any other party or give access to your email address on your account to another party, you risk having your Web site and any other information on your account changed and/or deleted. We are not responsible for any information on your account should you reveal this information to another party who causes damage to your account and/or Web site. MDR & HSRP Reseller Plan Renewal Dates Customers with MDR and or HSRP reseller plans have a 10 day grace period to pay for any account balance that reaches the $10.00 payment threshold. For customers with a MDR or HSRP Reseller plans the following describes when renewals are charged. This only applies to account holders of MDR and HSRP plans. Miditech strongly recommends that resellers setup for automatic credit card renewals (contact sales if should require assistance). We understand that resellers operate a busy schedule and this helps resellers avoid automatic account suspension for not paying within 10 days of the renewal date. When a reseller account is suspended, all your customer's accounts are suspended along with thier emails and this can cause havoc between the reseller and their customers. It is not mandatory but we do recommend setting up with Miditech for automated renewals by credit card. The choice is at the reseller's discretion. Reseller account balances are due either prior to or on the date the account reaches the $10.00 payment threshold. Automated Billing Email Notifications There are several AUTOMATED Billing email notification message types we send to customers: ORDER CONFIRMATIONS: This is a bill charged to your account. It can be a renewal, additional services added, an overgae charge, etc. If your account had a positive account balance (that is a prepaid amount/credit), online billing will first deduct the amount charged from your existing credit. An order confirmation can have a positive balance (credit on your account), a zero balance (an amount paid), or a negative balance (an amount owing) ACCOUNT BALANCE OWING NOTICES: This is a warning message that your account has a balance owing. If you receive an email such as this, please pay your account promptly to avoid any disruption in service, account suspension/reactivation fees, or even account deletion. ACCOUNT SUSPENSION WARNINGS: This is usually the last message we send out prior to your account being suspended. ACCOUNT SUSPENSION NOTICE: A customer will receive this email notice once their account has been suspended. Please note that there is a $19.95 reactivation fee to unsuspend an account and that this fee plus the balance owing is due in full before we will reactivate a suspended account. WARNING (Approaching resource limit): We have our system set to automatically email customers should any of their set resource limits are approching 80% of the limit. For database disk space limit warnings or email disk space limit warnings, the customer can increase the mail box limits within their control panel as long as it remains within their summary disk useage for the account. Such notices are just to inform you that you need to adjust a setting in your control panel. For summary disk useage or bandwidth/transfer limit warnings you should react quickly to avoid additional fees. This is especially important regarding bandwidth or disk space overages, as they can be costly. Contact Billing for help in reducing your costs BEFORE your exceed your plan limit resources to save money. Exceeding Resource Limits If Customer exceeds the feature, storage or resources limits defined by his or her chosen Host Plan, he or she will be charged for the extra usage according to the Overage rates outlined ion your host control panel in the BILLING MENU option ONLINE PRICES. All overage rates are pro-rated. Some additional resources have two prices: 1. PRE BUY PRICE: Pre buying a resource BEFORE you exceed your plan limit. 2. OVERAGE or OVER LIMIT PRICE: This is the price of the amount of resource that exceeds your plan's included resource limits and has a higher cost that a pre-bought resource. In fact, this is sometimes double the cost. Because it costs more for OVERAGES of resources, such as bandwidth and disk space, our system will email you WARNINGS as you approach your resource limit. This allows you a chance to prebuy resources and save money. Refunds / 30 Day Money Back Guarantee Each of Miditech 's web hosting plans carries a 30-day money back guarantee. If you are not completely satisfied with our hosting services within the first 30 days of service, you will be given a full refund of the monthly service fee's paid excluding any setup fees, domain registration or transfer fees, charges for excess bandwidth or other charges related to setup or utilization of the service. There are no refunds on MS SQL monthly fees, Miva Merchant software licenses paid and Miva Merchant monthly lease fees, and setup fees. This guarantee does not apply to renewals. Please be aware that there are no pro-rated refunds past the initial 30 days of service on any Miditech service, even if a customer prepays for any billing term beyond 30 days. There are no refunds of any kind, nor for any billing term, for Hsphere Reseller plans. Moving To Another Host / Domain Name Audits Miditech does not track domain name server information. If you switch to another host provider, change nameservers and you DO NOT contact us to let us know you have moved, we will continue hosting any website files you left and we will continue to renew your host account with us until YOU INFORM us that you have left our services. Any renewals we have processed, regardless of the term, are NOT refundable. From our viewpoint, you still used the host account, regardless if your domain name points elsewhere. Therefore, it is in your best interest to inform us once you switch to another host provider. We will not know otherwise. Miditech will not hinder your decision to leave if you inform us prior to any renewal date or prior to having an account balance above the payment threshold date. Please let us know with at least 2 days prior notice to your account statement date. Credit Card Disputes / Chargebacks Miditech has a zero tolerance policy for charge backs. If you feel MIDITECH has over charged you please contact our billing desk immediately and we will investigate the issue. If we are at fault, we will remedy the problem and make things right for you. Please give us a chance to remedy a billing issue you may be having before issuing a charge back with your credit card company. Any customer who disputes a credit card payment is subject to a fee (see below for details)and/or immediate account termination at Miditech's discretion. All website files, emails etc. will be immediately deleted from our server network WITHOUT notice. As per our Terms and Conditions of Service, Miditech reserves the right to change the fee charged for any Miditech service at anytime. Customers can view the current prices in their control panel under the BILLING menu option "ONLINE PRICE" . The fee change will become effective at your next renewal. Additional Fees Returned NSF Cheque Payments Miditech charges a $35.00 fee for returned (NSF) cheques. Customers that issue a NSF cheque will be required to submit future payments by credit card or with a certified cheque. Accounts with a NSF charge will be automatically suspended and a reactivation fee shall also apply (see below). Credit Card Chargebacks A $25.00 chargeback fee will be assessed for each credit card chargeback recived by Miditech. Account Reactivation Once an account is suspended for any reason, a reactivation fee os $19.95 will be charged to the customer account. Any additional Items to the customer's selected host plan will result in extra fees being applied to the customer's account. You can see the additional items here. Account Cancellations Cancellation requests must be received by Miditech a minimum of fifteen (15) days prior to the renewal date for Quick Site, Starter, Power, Mega, MDH and UDH plan account holders or thirty (30) days prior to the renewal date for MDR or HSRP plan account holders. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Once renewed there are NO REFUNDS. Cancellations are effective on the day we are informed to cancel an account by the customer and Miditech is unable to cancel your account on a future date. When an account is canceled all emails, website files on the server and all other Miditech host settings will be deleted and NO BACKUPS MADE for later retrieval. Miditech will confirm the cancellation request once it is processed. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. If the payments due on services are not paid within 10 days of canceling a service, MIDITECH has the right to send such to collections. Miditech reserves the right to cancel any account, at any time, without notice, for any reason considered appropriate by Miditech as per our Terms and Condtions of Service agreement which you agreed to upon account signup. » Liability and Obligations on Cancellation If the Agreement expires or is cancelled for any reason, Miditech is not liable to you because of the expiration or cancellation for compensation, reimbursement or damages on account of the loss of prospective profits, anticipated sales, goodwill or on account of expenditures, investments, leases or commitments in connection with your business, or for any other reason whatsoever flowing from the termination or expiration. If you terminate this Agreement, Miditech will not relieve you of any obligations to pay fees and costs accrued before the termination date or any other amounts you owe to Miditech under this Agreement. Cancellations are based on a fifteen (15) day notification period. We require a fifteen (15) day notice of cancellation. All fees due within that fifteen (15) business day period will be processed unless specifically noted by a Miditech representative via our helpdesk. All cancellations must be made with the following points in mind: 1. By submitting a cancellation request, you expressly agree that Miditech is not liable to you because of the expiration or cancellation for compensation, reimbursement or damages on account of the loss of prospective profits, anticipated sales, goodwill or on account of expenditures, investments, leases or commitments in connection with your business, or for any other reason whatsoever flowing from the account cancellation. 2. If your cancellation request also includes a request for a credit to your account, you must send all documentation of the respective outage report to us within the afore mentioned five day period. Failure to provide full documentation of; 1: The affected domain, 2:the date of the outage, and 3: the length of the outage, will render your credit request null and void. 3. By not responding to this cancellation request ticket within fifteen days, you are expressly requesting that Miditech remove all data pertaining to your account, from our servers. Miditech will update your cancellation ticket seven (7), four (4), and one (1) day(s) before your cancellation takes effect. 4. If this cancellation request has been inputted, and your account is currently in an overdue state, this cancellation does not remove your responsibility to settle all amounts owed to Miditech. Miditech will not relieve you of any obligations to pay fees and costs accrued before the termination date or any other amounts you owe to Miditech under this Agreement. Unpaid accounts are purchased by a contracted agency, namely "Contact Resource Services Inc." Failure to remit all outstanding balances to Miditech will also affect your credit rating. » Cancellation Procedure: Host plans will automatically renew until a plan is canceled. The following terms apply to canceling a host account with Miditech.com: Customer MUST use our cancellation process below or the cancellation will NOT be performed. Informing us by phone that you will be canceling is NOT a formal cancellation and your account will be renewed until such time as you follow the cancellation procedure below. We must receive the cancellation request, using the below cancellation procedure, with the following notice provided. Cancellations submitted later than this time may result in automatic renewal of your hosting plan for the term you signed up for. (This is for the protection of account holders accounts): For QuickSite, QuickSitePlus, Starter, Power, Mega, MDH and UDH host plans we require cancellation notice 15 days prior to the account renewal date. For MDR or HSRP Reseller Plans we require cancellation notice 30 days prior to the account renewal date. As per our Terms and Conditions of Service agreement, which you agreed to on account signup, prior to and within the month of the renewal date, once the renewal date is reached, or a few days after the renewal date, the host account will be renewed automatically using the credit card you provided to us. Once renewed there are no refunds, regardless of the billing term paid for. There are no pro-rated refunds after the first 30 days of service. Once Miditech confirms with the account holder, the notice of cancellation of your account, all files and emails associated with the host account will be IMMEDIATELY deleted. For this reason, backup all data BEFORE contacting us with a cancellation notice. If your account is overdue and you wish to cancel hosting, you must first pay the overdue fee or Miditech will continue to charge your account and attempt to charge your credit card until such time as the account has been paid, at which time we will delete your hosting account from our network. Miditech does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, your ISP, non-usage, or any other issues not directly related to our services. Miditech does not track domain nameserver information. If you switch to another host provider, change nameservers and you DO NOT contact us to let us know you have moved, we will continue hosting any website files you left and we will continue to renew your host account with us until YOU INFORM us that you have left our services. Any renewals we have processed, regardless of the term, are NOT refundable. From our viewpoint, you still used the host account, regardless if your domain nameservers points elsewhere. Therefore it is in your best interest to follow the cancellation procedure below BEFORE switching to another host provider. We will not know otherwise. » When canceling a plan you must follow these steps: STEP 1: Backup ALL files and Emails! STEP 2: Email us at our support desk by opening a ticket at http://miditech.com/tt and include the following information: - Company Name - Contact First and Last Name - Mailing Address - City - Province/State - Postal Code - Phone Number - account username - account password - domain name ALL of the above MUST be identical to the contact information found within the account's control panel or we will ignore and reject the request for cancellation. STEP 3: Wait for confirmation email. Your account WILL NOT be cancelled UNTIL you receive and reply to the confirmation email from Miditech.com. STEP 4: Reply to the confirmation email that Miditech emails the account holder. Your account will then be deemed as cancelled and Miditech will immediately, or shortly thereafter, delete the account and all files and emails from our service.