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MIDITECH BILLING POLICY Note: Dedicated Server customers... please see our dedicated billing policy.
Miditech charges in Canadian Currency. Paymets made via PayPal in USD currency will be exchanged to Canadian dollar values. If the customer still owes after we exchange the currency a negative balance will remain on their account until paid.
For all host plans, Miditech uses the automated H-sphere online billing system found within your web host control panel under the “Billing” menu. Due to the nature of hosting services, this billing system is based on a “pre-paid” account basis.
Accounts are due on a prepaid basis, either before the renewal date or on the renewal date. Customers can add funds to their accounts:
Payments made to your hosting account prior to a charge will appear as a credit ,POSITIVE AMOUNT, until a service has been charged to your account when it is due.
All charges will be debited against the Customer's balance maintained by Miditech.com. If the Customer's account debt exceeds $10.00 CAD, he or she is required to clear his or her balance within 10 days by the chosen Payment Mode (selected during registration) or via the PayPal method described below. If the customer's chosen payment method automatic Visa renewals, Miditech would attempt to charge the Visa credit card number provided by customer (upon or after registration) automatically. For all other purchases (i.e. purchases made by Check, interact email payments & PayPal.com), customer must manually pay following payment procedures defined by Miditech. Failure of customer to pay manually or for Miditech to charge customer's credit card (due to any reason, in particular in case of an invalid credit card number, expiry date or credentials) would lead to Service Account suspension. The Customer's Service Account would only be resumed when the customer clears his or her balance and pays for the Service Fee for the duration of the next Billing Period as well. If the Customer doesn't pay their balance within 5 days after Service Account suspension, Miditech reserves the right to terminate the Customer's Service Account without further notice. Once terminated all web files and email will be deleted from our servers and will become irretrievable. Once an account is suspended there is a reactivation fee of $19.95. Once an account is suspended please pay the account as soon as possible, or contact Miditech to make payment arrangements. Once an account is deleted, all web files, database data and email data will become lost and unrecoverable.
Miditech offers the following payment options:
It is the customer’s responsibility to:
Miditech offers Five Billing Terms for hosting: Some host plans do not offer a monthly billing term. Longer billing terms MAY have discounted rates as shown on our host chart at http://miditech.com/compare.html. Some plans require an annual billing term. The Billing Cycle begins on the Plan Activation Date, that is the date you fill out the order form. You can change your billing term at anytime from within your host control panel. If you do change your billing term in your control panel, a NEW billing term will begin and the original dates will no longer be in effect. The online billing system will tell you the charges that apply for switching, should there be any, before you commit the change. If there is a refund resulting from switching a plan, this will remain as a credit on your account until paid services are charged and deducted from the credit remaining on your account. There are no refunds past the first 30 days of hosting service. For hosting reseller plans there are no refunds and the 30 day guarantee does not apply. All refunds, will remain on your account as a credit only.
Miditech's OFFLINE ACCOUNTING is the official accounting of Miditech and is always the correct Invoicing. This is also the invoicing you would use for tax purposes. Do NOT use the online billing system statements for tax purposes as it does not always match up with the official accounting records of our company (although the balances do). There are some circumstances where the online billing software does not matching our offline policies. In such cases, we may have to create "Fake Invoices" and "fake payments" to the online billing system to make sure it lines up with the correct balances and start dates of our official offline accounting system. So the online billing system is a good guideline to services that become due and services that have been paid. But always contact us if you need another copy of the official invoices from our off line accounting. We can email these official off line invoices to you at your request. Contact Billing for details.
Miditech does not mail paper invoices or statements. Invoices will be emailed to the email address found within the your host control panel in the "Billing Profile" section. Miditech can email your Official Invoices, in PDF format, at anytime by emailing our billing desk.
The renewal date shown within your host control panel is found by going to the “Billing” menu, and clicking on the “Billing Statements” link. From there you can view your account renewal date, statements, credits, or any outstanding balance owing. Because our billing system is based on prepaying, a negative balance is a balance owing. A positive balance is a credit on your account that can be used for future purchases or renewals.
There are several AUTOMATED Billing email notification message types we send to customers:
COMODO SSL RENEWAL WARNING: If you purchase a Comodo Digital Security Certificate via the control panel, this notification means your Cert is expiring soon. Contact Billing to have it renewed.
If Customer exceeds the feature, storage or resources limits defined by his or her chosen Host Plan, he or she will be charged for the extra usage according to the Overage rates outlined ion your host control panel in the BILLING MENU option ONLINE PRICES. All overage rates are prorated Some additional resources have two prices: 1. PRE BUY PRICE: Pre buying a resource BEFORE you exceed your plan limit. 2. OVERAGE or OVER LIMIT PRICE: This is the price of the amount of resource that exceeds your plan's included resource limits and has a higher cost that a pre-bought resource. In fact, this is sometimes double the cost. Because it costs more for OVERAGES of resources, such as bandwidth and disk space, our system will email you WARNINGS as you approach your resource limit. This allows you a chance to prebuy resources and save money.
Each of Miditech 's web hosting plans carries a *30-day money back guarantee. If you are not completely satisfied with our hosting services within the first 30 days of service, you will be given a full refund of the monthly service fee's paid excluding any setup fees, domain registration or transfer fees, charges for excess bandwidth or other charges related to setup or utilization of the service. There are no refunds on MS SQL monthly fees, Miva Merchant software licenses paid and Miva Merchant monthly lease fees, and setup fees. *This guarantee does not apply to renewals. Please be aware that there are no pro-rated refunds past the initial 30 days of service on any Miditech service, even if a customer prepays for any billing term beyond 30 days. There are no refunds of any kind, nor for any billing term, for Hsphere Reseller plans.
Customer agrees the following regarding nameservers. Miditech periodically does domain audits for those domains hosted on our servers (usually annually). If a domain hosted on our servers has nameservers different then Miditech nameservers, and is pointed to another web host company's server(s), where the customer has not notified Miditech that they have moved their website to another hosting service then this policy shall apply: We do not track domain name server information. If you switch to another host provider, change nameservers and you DO NOT contact us to let us know you have moved, we will continue hosting any website files you left and we will continue to renew your host account with us until YOU INFORM us that you have left our services. Any renewals we have processed, regardless of the term, are NOT refundable. From our viewpoint, you still used the host account, regardless if your domain name points elsewhere. Therefore it is in your best interest to inform us once you switch to another host provider. We will not know otherwise.
Miditech has a zero tolerance policy for charge backs. If you feel MIDITECH has over charged you please contact our billing desk immediately and we will investigate the issue. If we are at fault, we will remedy the problem and make things right for you. Please give us a chance to remedy a billing issue you may be having before issuing a charge back with your credit card company. Any customer who disputes a credit card payment is subject to immediate account termination at Miditech's discretion. All website files, emails etc. will be immediately deleted from our server network WITHOUT notice. As per our Terms and Conditions of Service, Miditech reserves the right to change the fee charged for any Miditech service at anytime. Customers can view the current prices in their control panel under the BILLING menu option "ONLINE PRICE" . The fee change will become effective at your next renewal.
Cancellation requests must be received by Miditech a minimum of fifteen (15) days prior to the renewal date for Quicksite, QuickSitePlus, Power, Mega, MDH and UDH plan account holders or thirty (30) days prior to the renewal date for MDR or HSRP plan account holders. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Once renewed there are NO REFUNDS. Cancellations are effective on the day we are informed to cancel an account by the customer and Miditech is unable to cancel your account on a future date. When an account is canceled all emails, website files on the server and all other Miditech host settings will be deleted and NO BACKUPS MADE for later retrieval. Miditech will confirm the cancellation request once it is processed. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. If the payments due on services are not paid within 10 days of canceling a service, MIDITECH has the right to send such to collections. Miditech reserves the right to cancel any account, at any time, without notice, for any reason considered appropriate by Miditech.
Host plans will automatically renew until a plan is canceled. The following terms apply to canceling a host account with Miditech.com: Customer MUST use our cancellation process below or the cancellation will NOT be performed. Informing us by phone that you will be canceling is NOT a formal cancellation and your account will be renewed until such time as you follow the cancellation procedure below. We must receive the cancellation request, using the below cancellation procedure, with the following notice provided. Cancellations submitted later than this time may result in automatic renewal of your hosting plan for the term you signed up for. : For QuickSite, QuickSitePlus, Power, Mega, MDH and UDH host plans we require cancellation notice 15 days prior to the account renewal date. For MDR or HSRP Reseller Plans we require cancellation notice 30 days prior to the account renewal date. There are no pro-rated refunds after the first 30 days of service. Once Miditech confirms with the account holder, the notice of cancellation of your account, all files and emails associated with the host account will be IMMEDIATELY deleted. For this reason, backup all data BEFORE contacting us with a cancellation notice. If your account is overdue and you wish to cancel hosting, you must first pay the overdue fee or Miditech will continue to charge your account and attempt to charge your credit card until such time as the account has been paid, at which time we will delete your hosting account from our network. Miditech does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, your ISP, non-usage, or any other issues not directly related to our services. Miditech does not track domain nameserver information. If you switch to another host provider, change nameservers and you DO NOT contact us to let us know you have moved, we will continue hosting any website files you left and we will continue to renew your host account with us until YOU INFORM us that you have left our services. Any renewals we have processed, regardless of the term, are NOT refundable. From our viewpoint, you still used the host account, regardless if your domain nameservers points elsewhere. Therefore it is in your best interest to follow the cancellation procedure below BEFORE switching to another host provider. We will not know otherwise.
STEP 1: Backup ALL files and Emails! STEP 2: Email us at our support desk by opening a ticket at http://miditech.com/tt and include the following information: - Company Name ALL of the above MUST be identical to the contact information found within the account's control panel or we will ignore and reject the request for cancellation. STEP 3: Wait for confirmation email. Your account WILL NOT be cancelled UNTIL you receive and reply to the confirmation email from Miditech.com. STEP 4: Reply to the confirmation email that Miditech emails the account holder. Your account will then be deemed as cancelled and Miditech will immediately, or shortly thereafter, delete the account and all files and emails from our service.
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